Store Policies

Order Changes & Cancellations

Once your order is placed, it cannot be changed, modified, or canceled. We work hard to prepare and ship orders as quickly as possible.

If you need to return an item, please review our return policy below.

Shipping

  • We currently ship within the United States only.

  • In-stock items ship within 3–5 business days.

  • We do not ship on Saturdays, Sundays, or holidays.

Incorrect Shipping Addresses

Please double-check your shipping address before completing checkout. If your order is shipped to an incorrect address you provided, you are responsible for any reshipping costs.

Dime A Dozen Ranch is not responsible for incorrect address information provided at checkout.

Shipping Delays & Lost or Stolen Packages

Dime A Dozen Ranch is not responsible for USPS shipping delays or lost or stolen packages.

If tracking shows your package as delivered but you have not received it, please contact USPS directly. Suspected theft should be reported to your local law enforcement agency.

Returns & Exchanges

Please contact us through our contact page to start a return or exchange.

We understand that sometimes an item doesn’t work out! Eligible items may be returned for store credit or exchanged for another size, if available.

Returns are accepted only within 10 days of the delivery date shown in USPS tracking.

We do not issue cash refunds or refunds to your original payment method. No exceptions.

Return Requirements

To qualify for a return, items must:

  • Be unworn and unwashed.

  • Be free of stains, smoke odors, and pet odors.

  • Have the original tags attached.

  • Be in a condition suitable for resale.

Include a copy of your original order in your return package. Clearly mark the items you are returning and include the reason for each return.

Shipping Costs

Original shipping fees are non-refundable, and return shipping is the responsibility of the customer.

Sale Items

All sale items are final sale. They cannot be returned or exchanged and are not eligible for store credit. No exceptions.

Defective, Incorrect, or Missing Items

Please check your order as soon as it arrives.

  • Defective items: Email us at dimeadozenranch@gmail.com within 3 days of the delivery confirmation date if you believe an item is defective. After this deadline, defects are considered wear and tear. No exceptions.

  • Incorrect or missing items: Notify us within 3 days of receiving your order if an item is incorrect or missing.

Questions?

If you have questions about your order or our policies, email dimeadozenranch@gmail.com or fill out the contact form on our contact page. We’ll do our best to help!